[불만 표시 및 처리] 불만 응대

해당 글은 아래 강좌를 수강 후 복습한 내용을 적은 내용입니다.

비즈니스 영작문 - 패턴연습 Ⅱ (YBM NET)

• We apologize for ~ : ~에 사과 드립니다.
• We will: ~하겠다.
• We are sorry to inform you that S+V: ~하게 된 것을 알려드리게 되어서 유감이다.
• by mistake: 실수로

<예문>

• We sincerely apologize for the business interruptions.
• We will get a refund.
• We are sorry to inform you that our company can't help you.
• We didn't tell you about this situation by mistake.

<작문연습>

1. 불편을 드려서 죄송합니다.

<연습>

We apologize for your inconvenience.

<정답>

We apologize for the inconvenience.

We are sorry for the inconvenience.

 

2. 그 문제를 빨리 해결하겠습니다.

<연습>

We will solve the problem as soon as possible.

<정답>

We will solve the issue as soon as possible.

 

3. 그 서비스가 더 이상 가능하지 않은 것을 알려드리게 되어서 유감입니다.

<연습>

We are sorry to inform you that the service is not available anymore.

<정답>

We are sorry to inform you that this service is no longer available.

 

4. 당신의 짐을 실수로 다른 주소로 보냈습니다.

<연습>

We sent your luggage to another address by mistake.

<정답>

We sent your package to a different address by mistake.

 

• different, another 차이? another "또 다른" different "다른"
• luggage, package 차이? luggage는 여행용 짐, package는 소포, 짐

5. 불편을 드려서 죄송합니다. 대신에 저희가 당신에게 기프트 카드를 제공할 수 있습니다.

<연습>

We apologize for the inconvenience. Instead, we can give you a gift card.

<정답>

We apologize for the inconvenience. We can offer you a gift card in return.

 

• 보답으로 in return

6. 당신의 고민을 이해합니다. 다음에는 저희가 이것을 예방하기 위해서 최선을 다하겠습니다.

<연습>

We fully understand your concerns. Next time, we will do our best to prevent it.

<정답>

We understand your concerns. We will do our best to prevent this in the future.

 

• 다음 기회에는 in the future, from now on

7. 당신의 임금이 승인되지 않은 것을 알려드리게 되어 유감입니다.

<연습>

We are sorry to inform you that your wage is not approved.

<정답>

We are sorry to inform you that your payment was not approved.

 

• payment 임금 (사전에는 지불?)

 

8. 우리가 실수로 당신의 신용카드를 원래 금액보다 많은 금액으로 청구했습니다. 차액을 환불해 드리겠습니다.

<연습>

We charged your credit card than expected thing by mistake. We will refund the difference.

<정답>

We charged your credit card more than the original price by mistake. We will refund the balance.

 

• 잔고, 잔액 balance

9. 우리가 실수로 당신의 신용카드를 두 번 결제한 것을 알려드리게 되어 유감입니다.

저희가 차액을 환불해드리겠습니다. 불편을 드려서 죄송합니다.

다른 불편한 것이 있으면 저희에게 알려주세요.

ABC 은행을 이용서 주셔서 감사합니다.

<연습>

We are sorry to inform you that we charged your credit card twice by mistake.

We will refund the balance. We apologize for the inconvenience.

Please keep me posted If you have another inconvenience.

Thank you for using(?) the ABC bank.

<정답>

We are sorry to inform you that we charged your credit card twice by mistake.

We will refund the balance. We apologize for the inconvenience.

Please let us know if you have any other concerns. (another +단수)

Thank you for using ABC Bank.

 

10. SKY 고객센터를 이용해 주셔서 감사합니다.

현재 대기시간이 약 30분인 것을 알려드리게 되어 유감입니다.

불편을 드려서 죄송합니다. 당신이 곧 이용할 수 있게 최선을 다하겠습니다. 

긴급한 도움이 필요하다면 저희에게 알려주세요.

<연습>

Thank you for using the SKY customer service.We are sorry to inform you that the waiting is 30 minutes now. (you have to wait for 30 minutes from now)

We apologize for the inconvenience. We will do our best to your immediate usage.

If you need urgent help (If urgent), please inform us of that.

<정답>

Thank you for using SKY Customer Service.

We are sorry to inform you that the current wait time is around 30 minutes.

We apologize for the inconvenience. We will try our best to accommodate you shortly.

If you need urgent assistance, please let us know now.

 

 

• 현재 대기 시간 the current wait time
• do our best=try our best
• immediately, shortly 차이? immediately > shortly > not long after > soon enough > sooner or later

<accomodate>

• (살거나 지낼) 공간을 제공하다, 수용하다. 
• 영영사전: To accommodate someone means to provide them with a place to live or stay.
• The hotel can accommodate up to 500 guests.
• a hotel built to accommodate guests for the wedding of King Alfonso.
• Students are accommodated in homes nearby.
•  
• (~을 위한) 충분한 공간을 제공하다. 
• 영영사전: If a building or space can accommodate someone or something, it has enough room for them.
• Over 70 minutes of music can be accommodated on one CD.
• The school in Poldown was not big enough to accommodate all the children.
•  
• (의견 등을) 수용하다[담다]. 
• Our proposal tries to accommodate the special needs of minority groups.
•  
• (요구 등에) 부응하다, 협조하다. 
• 영영사전: If you do something to accommodate someone, you do it with the main purpose of pleasing or satisfying them.
• I have accommodated the press a great deal, giving numerous interviews.
•  
• [격식표현] (환경 등에) 맞추다. 
• 영영사전: If something is planned or changed to accommodate a particular situation, it is planned or changed so that it takes this situation into account.
• I needed to accommodate the new schedule.
• The roads are built to accommodate gradual temperature changes.